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Knowledge base topicsReviews

Reviews

Read, reply to and analyse Google reviews for every location

  1. Find reviews in the Inbox

    Use the status tabs, filters and sort in the Reviews Inbox to find the reviews that need a reply at one location, a group or the whole company

  2. Read a review and its AI insight

    See the full review, its reply status and the AI insight MX adds: topics, the 7Ps experience areas and a suggested action

  3. Write a reply with or without AI

    Write a reply to a Google review yourself or start from an AI draft in your tone and languages, then keep it as a draft until you send it

  4. Send a reply and follow it to Google

    Approve and publish your own reply, approve or reject replies awaiting approval, and follow a reply until it shows on Google

  5. Let MX draft replies and decide what happens next

    Choose whether MX drafts replies to new reviews, which drafts go to approval and which are sent on their own, and find those replies in the Inbox

  6. Read Review Analytics: sentiment, topics, 7Ps and actions

    See how customers feel across locations and time, which experience areas and topics drive it, and what MX suggests you look at next