Touchpoints
Turn every visit into a customer connection
Create a QR touchpoint for every location, collect ratings and private feedback, and guide customers to the action that matters - all from one interface
- Live in one afternoon
- Multiple placements for each location
Commerce Bank
How was your experience today?
Commerce Bank
How was your experience today?
What would you like to do next?
- QR codes per locationGenerate a branded, location-scoped code for every site in seconds
- Multiple customer actionsSend customers to Google reviews, a phone call, chat or private feedback
- Real-time analyticsSee scans, ratings and actions across all locations as they happen
- Fully customizableMatch your brand, choose your message, language and design
Turn foot traffic into feedback
A simple experience for your customers
One scan, one question, one next step. Customers rate their visit and choose how to continue - leave a public review, contact the location, or send private feedback straight to your team.
- Customizable landing page
- Google review, call, chat or private feedback
- Multi-language supported
- Mobile-optimized and accessible
Live preview
Commerce Bank · HCMC
Cảm ơn bạn đã phản hồi!
Same renderer as the public page · EN / VI / 中文
Real insights, real impact
Understand what matters
Every scan, rating and action is tied to a location, so you can see where experience is strong, where it slips, and which issues keep repeating
- Scan volume and daily trends
- Rating distribution (1-5 stars)
- Customer action funnel
- Top and lowest performing locations
- Recurring issues by location
Feedback inbox
Private feedback, before it becomes a review
Submissions arrive with the rating, the location, the QR they came from and the answers exactly as the customer left them. Filter, assign and close the loop.
- Every submission tied to a location and QR
- Filter by rating, status, location or date
- Assign, resolve and track follow-up
- Recurring themes surfaced automatically
E7XIMI12 min agoWaited 25 minutes at the counter, only one teller open in the morning.New63WDKI1 h agoStaff explained everything clearly and helped me finish quickly.Reviewed7J5GGY3 h agoATM out of service again - second time this week.Assigned3G0KGEYesterdayGood service but the branch hours on Maps were wrong.ClosedThemes are grouped automatically · 5 recurring issues this month
Make it yours
Branded and ready in minutes
Pick a QR style, your colours and your message once - then bulk-create a code for every location and download print-ready files
- Three QR styles and your own colours
- Your logo, message and centre icon
- Bulk-create codes for every location
- Preview on desktop, tablet and mobile
Applies to every download. Existing codes and their links never change.
Style
Foreground
Centre icon
Preview
Scan to share feedback
PNG · SVG · print-ready
Ready to turn visits into growth?
Request a demo today
See how MX Touchpoints collect first-party feedback and improve every location