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Knowledge base topicsTouchpoints

Touchpoints

Customer feedback pages, QR codes and the Feedback Inbox

  1. Set up the feedback page customers see

    Choose the look, languages, wording, actions and questions of the Touchpoints feedback page, check the preview and publish it

  2. Create and print QR codes

    Create a Touchpoints QR code for each place customers will see it, style it, download it as PNG or SVG, and turn it off or archive it

  3. Read and resolve private feedback

    Find private feedback in the Feedback Inbox, read the answers and contact details, then mark it read, archived or resolved

  4. Read the Touchpoints Overview

    See QR scans, ratings, review link clicks and private feedback for a location, a group or the whole company, day by day and location by location